Shipping & Delivery Policy

Dispatch of Study Materials

Registered participants may receive educational resources including:

• Practice papers.
• Parent handbooks.
• Preparation kits.
• Previous year papers.
• Certificates or awards.
• Other examination-related materials.

The dispatch process generally begins after successful registration verification and payment confirmation.

Delivery Timelines

Study materials and examination kits are usually dispatched within 15–20 working days from the date of successful registration. Delivery timelines may vary depending on:

• Location and service availability.
• Courier partner operations.
• Public holidays or weekends.
• Weather conditions or unforeseen disruptions.
• High registration volume during peak periods.

IPO does not guarantee exact delivery dates.

Shipping Address Responsibility

Participants and parents are responsible for providing complete and accurate shipping details during registration, including:

• Full address.
• Pin code.
• Landmark.
• Contact number.
• Recipient name.

IPO shall not be responsible for delays, failed deliveries, or returned shipments caused due to incorrect or incomplete information provided by the participant.

Courier & Delivery Partners

IPO may use third-party courier and logistics providers for dispatch and delivery services. Once the shipment is handed over to the courier partner:

• Delivery timelines depend on the courier company.
• Tracking updates may vary.
• IPO shall not be liable for delays caused by logistics providers.

Non-Delivery Situations

IPO shall not be held responsible for delivery failures caused by:

• Incorrect address submission.
• Recipient unavailability.
• Refused deliveries.
• Natural disasters.
• Transportation disruptions.
• Government restrictions.
• Technical or operational issues beyond reasonable control.

Additional delivery charges may apply for re-dispatch requests.

Digital Resources & Online Access

Certain materials may be shared digitally through:

• Email.
• WhatsApp.
• Student dashboards.
• Online platforms.

Participants are responsible for ensuring valid contact details and internet accessibility for receiving digital content.

Certificates, Medals & Awards Delivery

Certificates, medals, trophies, and recognition materials shall be dispatched after completion of result processing and verification procedures. Estimated delivery timelines for awards may vary depending on:

• Result declaration schedules.
• Printing and packaging timelines.
• Regional shipping availability.

IPO reserves the right to revise dispatch schedules whenever required.

International & Remote Area Deliveries

Deliveries to remote locations or international destinations may require additional processing time and charges. IPO reserves the right to:

• Restrict delivery services to certain locations.
• Use alternate delivery methods.
• Modify shipping timelines where necessary.

Damaged or Missing Deliveries

If participants receive damaged packages or incomplete deliveries, they must report the issue within 48 hours of receiving the shipment. Requests must include:

• Student name.
• Registration details.
• Clear photographs (if applicable).
• Description of the issue.

IPO will review the concern and provide appropriate support wherever applicable.

Policy Changes

IPO reserves the right to revise, update, or modify this Shipping & Delivery Policy at any time without prior notice. The latest version published by IPO shall be considered final and applicable.